Checking out hours not flexible coz our flight delayed we arrived late almost midnight n request to be out on or before 9am - we paid $18 for extra hour till 10 am to check out - we have elderly 70 plus on wheelchair needed rest - sent email to inform the hotel - got replied - the hotel will ONLY arrange when we check in - but didn’t extend the check out hours
Poor Experience – Unacceptable Room Condition (8–9 July 2025)
I had a highly disappointing stay at YOTELAIR Singapore Changi, especially considering its premium location within the airport where guests expect cleanliness, safety, and comfort.
1. Broken Bed Frame – The bed frame was visibly damaged, with peeling material that made it look neglected and uninviting.
2. Faulty Hair Dryer – The hair dryer had a broken wire connection, posing a serious safety hazard. It was completely unusable.
3. Stained Walls – The walls were marked and stained, reflecting poor upkeep and a lack of proper maintenance.
4. Unclean Amenities – The shampoo bottle was dirty, with visible residue and stains—completely unacceptable for any paid accommodation.
For the price paid, this room fell far below expectations. The lack of basic hygiene and maintenance is alarming. Housekeeping and maintenance protocols clearly need urgent improvement. I sincerely hope management takes immediate steps to address these issues. Not recommended in its current condition.
Checking out hours not flexible coz our flight delayed we arrived late almost midnight n request to be out on or before 9am - we paid $18 for extra hour till 10 am to check out - we have elderly 70 plus on wheelchair needed rest - sent email to inform the hotel - got replied - the hotel will ONLY arrange when we check in - but didn’t extend the check out hours
Poor Experience – Unacceptable Room Condition (8–9 July 2025)
I had a highly disappointing stay at YOTELAIR Singapore Changi, especially considering its premium location within the airport where guests expect cleanliness, safety, and comfort.
1. Broken Bed Frame – The bed frame was visibly damaged, with peeling material that made it look neglected and uninviting.
2. Faulty Hair Dryer – The hair dryer had a broken wire connection, posing a serious safety hazard. It was completely unusable.
3. Stained Walls – The walls were marked and stained, reflecting poor upkeep and a lack of proper maintenance.
4. Unclean Amenities – The shampoo bottle was dirty, with visible residue and stains—completely unacceptable for any paid accommodation.
For the price paid, this room fell far below expectations. The lack of basic hygiene and maintenance is alarming. Housekeeping and maintenance protocols clearly need urgent improvement. I sincerely hope management takes immediate steps to address these issues. Not recommended in its current condition.
Sabah3
獨自出遊
甄選大床小屋
入住於2025年11月
M286350****
家庭出遊
甄選大床小屋
入住於2025年09月
訪客用戶
獨自出遊
甄選大床小屋
入住於2025年09月
訪客用戶
家庭出遊
甄選大床小屋
入住於2025年08月
M246479****
商務出差
甄選大床小屋
入住於2025年09月
さとまい
夫妻/情侶出遊
甄選大床小屋
入住於2025年08月
matyupityu
家庭出遊
甄選大床小屋
入住於2025年08月
匿名用戶
獨自出遊
甄選大床小屋
入住於2025年09月
訪客用戶
家庭出遊
甄選大床小屋
入住於2025年08月
訪客用戶
夫妻/情侶出遊
甄選大床小屋
入住於2025年07月
Sabah3
獨自出遊 甄選大床小屋
入住於2025年11月
M286350****
家庭出遊 甄選大床小屋
入住於2025年09月
訪客用戶
獨自出遊 甄選大床小屋
入住於2025年09月
訪客用戶
家庭出遊 甄選大床小屋
入住於2025年08月
M246479****
商務出差 甄選大床小屋
入住於2025年09月
さとまい
夫妻/情侶出遊 甄選大床小屋
入住於2025年08月
matyupityu
家庭出遊 甄選大床小屋
入住於2025年08月
匿名用戶
獨自出遊 甄選大床小屋
入住於2025年09月
訪客用戶
家庭出遊 甄選大床小屋
入住於2025年08月
訪客用戶
夫妻/情侶出遊 甄選大床小屋
入住於2025年07月